Age and check‑in policy at Thompson Houston
Minimum check-in age at Thompson Houston is 21. Check-in begins at 4:00 PM and check-out is until 11:00 AM; a valid photo ID and a credit card are required at arrival.
In this guide
Check-in and check-out times
Standard check-in at Thompson Houston begins at 4:00 PM. Check-out is until 11:00 AM.
When you arrive the front desk will request a photo ID and a credit card for incidentals and any applicable fees.
- Check-in: 4:00 PM
- Check-out: 11:00 AM
- ID and credit card required at check-in
| Service | Time / Note |
|---|---|
| Check-in | 4:00 PM |
| Check-out | 11:00 AM |
| ID / Payment | Photo ID and credit card required |
Minimum age to check in
Thompson Houston requires guests to be at least 21 years old to complete check-in. Guests under 21 may only check in when accompanied by a parent or an official guardian, per the property's policy.
Be prepared to show valid government-issued photo identification that matches the name on the reservation at the front desk.
- Minimum age to check in: 21
- Under-21 guests must be accompanied by a parent or official guardian to check in
- Photo ID must match reservation name
| Who | Check-in rule |
|---|---|
| Ages 21 and up | May check in with ID and card |
| Under 21 | May check in only with parent/official guardian |
| Everyone | Photo ID and credit card required |
Payment, deposits and fees at arrival
The hotel operates cash-free at the front desk; credit and debit cards and other contactless payments are accepted. A card is required at check-in for incidentals and any pre-authorized incidental hold.
There is a destination/daily fee reported by third-party sources; parking and other services may carry separate charges. Confirm applicable fees with the hotel when you book or on arrival.
- Front desk is cash-free (cards and contactless accepted)
- Credit/debit card required at check-in for incidentals
- Ask the hotel about any nightly destination or resort fees before arrival
| Service | Typical charge (confirm with hotel) |
|---|---|
| Valet parking (overnight) | $60 (oversize vehicles higher — check at arrival) |
| Day parking / F&B short-term | Short-term day rates (varies) |
| Destination fee | Reported on third-party sites (confirm at time of booking) |
Cribs, room requests and pet policy
A crib (infant bed) is available for a fee if requested; the record lists a crib fee. If you need a crib, request it when you book or contact the hotel so they can confirm availability.
Thompson Houston permits dogs (specific terms apply). If you plan to travel with a dog, confirm the hotel's pet-room allocation and any conditions at booking.
- Crib (infant bed) fee is listed in hotel records — request in advance
- Pet policy permits dogs under specified weight limits; confirm at booking
- Make any room-type or accessibility requests during reservation
| Request | Note |
|---|---|
| Crib/infant bed | Fee applies; request in advance |
| Pet (dog) | Allowed per hotel policy; check weight and room availability |
| Accessibility requests | Request at booking to confirm suitable room |
Spa, pool and facility age rules
Thompson Spa requires spa guests to be 18 years or older; limited exceptions for younger guests are allowed only at the Spa Director's discretion and when accompanied by a guardian.
The rooftop heated infinity pool is open year-round (weather permitting) during set hours. The hotel enforces rules about outside food and beverage at the pool, and cabanas may carry a rental surcharge.
- Spa minimum age: 18 (exceptions for under-16 only with Spa Director approval and guardian)
- Pool hours are reported as 7:00 AM–10:00 PM, year-round, weather permitting
- Outside food and drinks are not permitted in the pool area; cabanas available for rent
| Facility | Age rule / Note |
|---|---|
| Thompson Spa | Guests must be 18+; exceptions by Spa Director |
| Rooftop infinity pool | Open year-round (7:00 AM–10:00 PM reported); pool rules apply |
| Fitness center | Reported minimum age applies for access (confirm at hotel) |
Before you arrive: reservations and contact details
If you have questions about age policies, special requests or fees, contact the hotel or your booking agent before travel. BookResorts agents are available 24/7 at +1 (888) 605-1350 to assist with reservations and policy questions.
When you reserve, include any room-type preference exactly as listed (for example Room (Skyline View), Room (Thompson), Room (Sky), Room (Panoramic), Studio Suite, Corner, or Room, Park View) so the hotel can note your request.
- BookResorts agent phone (24/7): +1 (888) 605-1350
- Specify room name exactly when requesting a particular view or bed configuration
- Confirm any fees (parking, destination fee, crib, cabana) ahead of arrival
| Need | What to do |
|---|---|
| Confirm check-in age or identify requirements | Call hotel or BookResorts agent before arrival |
| Request crib or pet-friendly room | Ask at booking to secure availability |
| Ask about pool/spa access | Confirm age rules and reservations with Spa or front desk |
